Support
Late Feature is run by one person, who reads every message. Write to chrisntr@gmail.com and say what you were doing and what happened. Most questions have a quicker answer below.
An AI assistant won’t connect, or stopped working
- Remove Late Feature from the app and add it again with
https://latefeature.com/api/mcp, then click Allow on the Late Feature page. That makes a fresh connection. - In Claude Code, run /mcp and choose Authenticate if Late Feature says it needs it.
- Check Sources → AI assistants: a disconnected app is gone from the list, and each one shows when it was last used.
- Step by step for each app: the AI assistants guide.
Plex isn’t logging films
- Webhooks need Plex Pass, and only your own account’s plays count, not shared or Home users.
- A film is logged once it’s played past 90%. The Plex page’s activity feed shows each call.
- The Plex guide walks through setup again.
An import missed films or matched the wrong one
Anything Late Feature wasn’t sure of waits on the import’s done screen to be matched by hand, and dropping the same file again updates what’s there rather than duplicating it. Guides: Letterboxd, AMC, Netflix.
Your account
- Forgot your password? Choose “Forgot password?” on the sign-in form and follow the email.
- Download everything from Account → Download your diary.
- To delete your account and everything in it, see how to leave.